Contact Us

Ultimo aggiornamento: 28/05/2026

How to contact us

For inquiries regarding products, orders, payments, deliveries, cancellations, returns or refunds, you can contact us via email or phone during service hours.

Main contacts

Email: info@poltroneinwood.com

Phone: +39 351 939 4176

Address: Via per Fiuggi, 41 03100 Frosinone (FR) Italy

Customer service hoursCustomer service is available from Monday to Friday, from 9:00 AM to 6:00 PM (Central European Time, CET). Inquiries sent outside of these hours will be reviewed during the next service hours.

Information to prepare before writing to us

To allow for faster verification, we recommend including:

Order number, if already available.

First and last name used for the purchase.

Email address used at checkout.

Clear description of the request or problem.

Photographs, if the request concerns a damaged, incorrect or incomplete product.

Urgent reports after delivery

In case of a damaged, incorrect item or with obvious transport problems, contact us within 48 hours of delivery and attach clear photographs of the product and packaging.